Charissa Brown joined the COPE Health Solutions team in May 2018 as a Program Manager with the COPE Health Scholars Program. Ms. Brown’s role includes operational leadership, recruiting talented future scholars, professional development of the program’s Leaders Team, and steering quality projects dedicated to improving the patient experience. Ms. Brown joins COPE Health Solutions with nearly a decade of experience in the health care industry.
Prior to joining COPE Health Solutions, Ms. Brown was a Program Director for the nation’s largest organization serving long-term care for individuals with Huntington’s disease at ArchCare, in New York. During her tenure with ArchCare, Ms. Brown was instrumental in the development of The Center for Neurodegenerative Care, a multimillion dollar NYS Vital Access Provider (VAP) program specializing in long-term care services for rare Neurodegenerative Diseases, predominately Huntington’s disease and Amyotrophic Lateral Sclerosis (ALS.) In this role, she oversaw and managed processes and activities of a multi-disciplinary team at a total of three long-term care units serving Huntington’s disease within the ArchCare system. Ms. Brown assembled the first, and only, long-term care center, and caregiver support group for Huntington’s disease in the Hudson Valley region of New York. She launched the program’s development from the Certificate of Need (CON) to a fully operational center through generating partnerships and identifying referral sources, training competent, sustainable teams, with an unwavering emphasis on patient satisfaction and quality care.
During her full-time work with ArchCare, she volunteered at Albany Medical Center Movement Disorder Clinic, a designated ‘Center of Excellence’ by the Huntington’s Disease Society of America (HDSA) where she facilitated social services for patients and caregivers.
Due to Ms. Brown’s ardent dedication to the community, and the development of The Center for Neurodegenerative Care, she received the Forty under 40 award.
Ms. Brown holds a Masters of Social Work from University at Albany, School of Social Welfare, with a concentration in both Micro and Macro level tracks. During her time at University at Albany, she was awarded the Hartford Partnership Program in Aging Education scholarship (HPPAE). This scholarship provided the opportunity for Ms. Brown to work closely with older adults in various capacities ranging from Nursing Homes to Independent Living Centers. While completing her undergraduate work, she was a research assistant and her work was published in Current Research in Psychology Journal. In 2017 she completed Rutgers University Lean Six Sigma Green Belt training.
Ms. Brown is committed to serving individuals and communities, specifically the underserved. She is passionate about reducing systematic barriers with creative solutions for a positive impact.