Joy Lakes joined COPE Health Solutions in March 2022 as a Program Manager. Ms. Lakes currently manages the Health Scholar and Junior Health Scholar program at Emanate Health in West Covina. In her role, Ms. Lakes is responsible for recruitment and retention, professional development, operational leadership, mentorship and quality and process improvement projects and initiatives.
Prior to joining COPE Health Solutions, Ms. Lakes participated in the Health Scholar program at Kaiser Permanente Riverside for three years. As a Health Scholar, she rotated through a variety of clinical departments and achieved recognition for her dedication and attentiveness to the medical staff. In 2019, she joined the Leadership Team as a Recruitment Coordinator. Ms. Lakes later transitioned into the Executive Team as the Assistant Director of Enrollment to assist with creating and developing the branch. She then became the Director of Recruitment and Enrollment, where she oversaw both branches, implemented process improvement projects, developed and improved communication systems and provided support to sites within her region. She later completed a six month internship with COPE Health Solutions as the Intern for Account Management. Ms. Lakes also supported the operations at Emanate Health as a Health Scholar Assistant before transitioning into her current role.
Ms. Lakes completed her undergraduate education at California Baptist University, where she received her bachelor’s degree in Health care Administration. She is currently continuing her education at California Baptist University and pursuing her MBA.