Patient experience has a direct impact on the bottom line of hospitals and health systems. Satisfied patients, and often their families, can lead to improved market share as the health system builds a positive reputation in the community. Additionally, physicians are becoming increasingly responsible for patient experience as payor contracts begin to incorporate value-based arrangements […]
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“I have taken vital signs, helped feed a patient, changed bed linens, and met with hospital executives,” says Long Beach resident Cynthia Carrillo. What makes Cynthia’s experience unique is that she did all this as an undergraduate student. In her final semester studying Health Care Management at California State University Dominguez Hills, Cynthia participated in […]
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Early morning shift-change at St. Mary Medical Center in Long Beach, CA – nurses huddle reviewing patient notes, physicians begin their daily rounds, administrators start their patient experience meetings, nutrition staff passes out breakfast trays, and Environmental Service workers begin room turnover. The hospital is alive with activity. The COPE Health Scholars are also beginning […]
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Bachelor of Science in Public Health (BSPH) student Eunice Seet began the COPE Health Scholars Program offered at Adventist Health Castle (formerly Castle Medical Center) on August 1, following a rigorous and competitive application process. The program provides individuals interested in pursuing a healthcare career an immersive educational experience in the hospital, combining didactic […]
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Background Information Basic concepts of value-based payments As the healthcare industry continues to implement many aspects of the Accountable Care Act (ACA), much of the focus is on payment reform. One of the most commonly utilized terms about payment reform is value-based payments (VBP). As an umbrella term, VBPs can cover a wide range of […]
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